New Research: Recruiters Are Not Aware of Recruiting Chatbots and Their Benefits

New Research: Recruiters Are Not Aware of Recruiting Chatbots and Their Benefits

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New Research: Recruiters Are Not Aware of Recruiting Chatbots and Their Benefits

Aida Fazylova
Oct 15, 2019 11:01:27 PM

Automation affects more new spheres of life and changes many professions. At what point does the idea of automation usually arise? When employees (for example, HR specialists) perform the same routine actions over and over again instead of engaging in more strategic tasks. The HR market is transforming — specialists come to the conclusion that their methods of hiring, adapting and training are no longer as effective as the speed of the modern business world requires them to be. Excel spreadsheets, phone calls, survey questionnaires — all this is a thing of the past.

This is when new IT solutions come to help. Using the chatbot, you can automate every step of HR interaction with candidates and employees and seriously save on internal resources. According to research, 80% of candidates prefer to interact through a messenger instead of a phone call. In fact, about 30% of potential candidates simply ignore those calls. Thus, chatbots are just part of the big process — the digital transformation that all companies in the world are currently experiencing. Recruiting chatbots are responsible for the recruitment process from job postings to scheduling interviews. HR chatbots:

  • provide information on the company’s open positions in the form of active communication with the applicant;
  • sort resumes, extract key information from files, divide candidates according to specified criteria;
  •  conduct an initial candidate screening and schedule interviews with HR specialists;
  •  inform candidates about the status of the interview and send feedback from company representatives.

HR employees perform many routine tasks on a daily basis. Often they do not have time to resolve strategic issues. Chatbots can take on many repetitive tasks. They have many undeniable advantages — they do not forget to respond, they are always available and remember everything they need to get done and do it considerably faster. And if they do not know the answer to the question, then they redirect it to a human specialist.

An objective assessment of the dialogue with the chatbot makes it clear that the company has introduced a technology that does not depend on the availability of the recruiter, the company follows the trends and is very much interested in each candidate. Chatbots allow businesses to increase the loyalty of candidates due to the speed of processing their requests. The virtual recruiter works 24/7. This helps to process applications of candidates who fill out questionnaires in the evening or on weekends.

Chatbots optimize your hiring process to save time and money

Dr. John Sullivan, Silicon Valley HR visionary, believes that companies underestimate this tool. One of the main advantages of chatbots is speed. In traditional hiring, the pace is much slower: it takes several days for a candidate to respond, a recruiter to see the response, call/email and ask clarifying questions, then schedule an interview. With a chatbot, this can be done in a matter of minutes. Chatbots work best for highly competitive vacancies with high turnover.

They are not limited to communicating with candidates — after the pre-screening is completed, the bot provides recruiters with a rating of applicants, weighing various factors based on their resume and communication. This way, chatbots improve candidates’ experience and save a tremendous amount of recruiters’ time. They free up time for better candidate interviews, retention strategies and other more complex and important tasks.

Saving time is not the only benefit of artificial intelligence and chatbots. Companies, especially large, often allocate a lot of money for departments that are engaged in the selection of personnel. If they choose to entrust some of the tasks to artificial intelligence, it will allow businesses to significantly cut their HR costs and increase the value HR specialists bring.

Still doubting whether your business needs a chatbot? Consider the following:

  • More than 47% of HR requests and questions from employees and candidates can be transferred to chatbots.
  • Chatbots can automate up to 75% of the recruiting process.
  • More than two-thirds of individuals note that it is easier for them to communicate with the chatbot than to wait for a response from an HR specialist.
  • Chatbots can save over 20 hours of time spent on sourcing, screening and shortlisting a single candidate.


Employers who implement HR chatbots in their business processes, combined with artificial intelligence and analytics, will stand out in the market and attract the most powerful candidates. If you want to stay ahead of the competition and are thinking about integrating recruiting chatbot into your business, contact our XOR representatives and we will tell you how you can use our service and how your business will benefit from it.

Photo by Austin Distel on Unsplash

Tags: AI, Automation, Ecommerce, 2019 trends, recruiting automation

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